What should I know before I go?
- Concert Courtesies: Please remember to turn off all cell phones and other electronic devices. If you need to be contacted during a performance, please inform the TSO House Manager.
- Concert Dress: Wear what makes you feel comfortable.
- Applause: In a multi-movement work, it is customary to wait until the end of the last movement to applaud, to not break the concentration of the performers or distract other concert-goers. When in doubt, follow the lead of the audience members around you.
- Emergencies: If you must be notified of an emergency during a concert, please leave your seat location (as it appears on your ticket) and the Tucson Music Hall telephone number, (520) 791-4101, at your home or office. An usher will contact you if you receive an emergency message.
- Late Arrival: Latecomers will be seated by the TSO ushers following the completion of the first work on the program or at another predetermined interval. No seating is allowed while the TSO is performing on stage.
- Prohibited Items: Tucson Music Hall and Leo Rich Theatre are controlled by the security and building policies of the Tucson Convention Center. TCC venues do not allow bags larger than 13-5/8″ × 15-¼″, or any briefcases, backpacks, convertible backpack-purses or luggage inside the hall. All bags are subject to search prior to entry. Outside food and beverages are not permitted.
Box Office Hours:
10:00 a.m. to 5:00 p.m. Tuesday through Saturday
Summer and holiday hours subject to change; call the box office for details.
Phone Number:
(520) 882-8585
Additional Frequently Asked Questions
Connectivity may be intermittent at our venues; we encourage you to view your tickets on your phone and add them to your phone’s wallet before heading to the venue.
Tickets previously added to your phone’s wallet are available even when your phone has lost a data connection.
If your battery dies just before you arrive for a performance, visit the box office for assistance.
Office volunteers are always welcome at the TSO Box Office and Administrative Offices (2175 N. 6th Ave.) and can earn FREE concert tickets. Volunteer ushers are also needed each season. For details contact the TSO offices at (520) 620-9151.
We would love to be your friend on Facebook! You can find our Facebook page at https://www.facebook.com/tucsonsymphonyorchestra. You can also follow us on Twitter (@tucsonsymphony).
- Concert Courtesies: Please remember to turn off all cell phones and other electronic devices. If you need to be contacted during a performance, please inform the TSO House Manager.
- Concert Dress: Wear what makes you feel comfortable.
- Applause: In a multi-movement work, it is customary to wait until the end of the last movement to applaud, to not break the concentration of the performers or distract other concert-goers. When in doubt, follow the lead of the audience members around you.
- Emergencies: If you must be notified of an emergency during a concert, please leave your seat location (as it appears on your ticket) and the Tucson Music Hall telephone number, (520) 791-4101, at your home or office. An usher will contact you if you receive an emergency message.
- Late Arrival: Latecomers will be seated by the TSO ushers following the completion of the first work on the program or at another predetermined interval. No seating is allowed while the TSO is performing on stage.
- Prohibited Items: Tucson Music Hall and Leo Rich Theatre are controlled by the security and building policies of the Tucson Convention Center. TCC venues do not allow bags larger than 13-5/8″ × 15-¼″, or any briefcases, backpacks, convertible backpack-purses or luggage inside the hall. All bags are subject to search prior to entry. Outside food and beverages are not permitted.
Parking is available at all venues where the TSO performs. Parking is often limited at the Tucson Music Hall. Parking lots at the Tucson Convention Center usually charge $10 per car and fill up quickly! We recommend trying the La Placita parking garage (entrance on Jackson St.) or the State of Arizona parking garage (entrance on Alameda). Other parking lots are within walking distance of the Tucson Music Hall, and some are available free of charge. Passenger drop-off is located on the north side of the Tucson Music Hall (entrance from Granada using Calle Carlos Arruza). Park Tucson, the City of Tucson’s Parking Manager, has valuable information about other events that may affect parking:
Parking is available at no cost for all performances taking place at the Catalina Foothills High School.
Please contact the TSO House Manager immediately following the performance, or call the TSO Box Office at (520) 882-8585 during normal box office hours to check if an item was found by a TSO usher. If your item was found by TCC security, call the Tucson Convention Center at (520) 837-4770.
Coffee, soft drinks, cocktails, beer and wine are available for purchase at concerts in the Tucson Music Hall lobby. Candy, cookies, and other snacks are also available. Coffee and soft drinks are available at MasterWorks concerts.
A volume-controllable headset system is available at the Tucson Music Hall for hearing-impaired patrons. Headsets are available in the Main Lobby at no charge on a first-come, first-served basis. A driver’s license or credit card is held as a deposit until the headset is returned.
The TSO offers wheelchair access to every event. Ushers will assist with directions and any accommodations. When purchasing your tickets, please ask to reserve wheelchair and adjacent companion seating (i.e., in the same area) or request other assistance. Please note that wheelchairs are not provided at the venues.
Handicapped parking is available at every TSO-sponsored concert on a first-come, first-served basis. For performances at the Tucson Music Hall, the Lot C handicapped parking entrance is on Granada Avenue directly behind the Music Hall. Please contact the TSO Box Office at (520) 882-8585 for information about handicapped parking at other venues.
Tickets are available for purchase online up until 2 hours prior to a performance. If you are unable to purchase tickets online, you can purchase them at the venue box office beginning 90 minutes prior to a performance.
When tickets are available, the “Student Rush” program provides single tickets, one hour before select concerts, for only $10 with valid student ID. One discount is permitted per valid student ID. Call the Box Office at (520) 882-8585 for Student Rush ticket availability during the week of the performance.
TSO gift certificates make great gifts and they are available throughout the year for any TSO concert. Please call the TSO Box Office at (520) 882-8585 for details.
While the Symphony does not have senior or AAA discounts, we do offer military and student discounts. Full-time college students with a valid student identification card and active-duty military personnel with identification receive a 50% discount on individual, advance-sale, subscription and single-ticket prices (excluding Specials and premium seating). Purchases must be made in person with a valid ID from each person obtaining the discount. For more information please call the Box Office at (520)882-8585
Savings for groups of 10 or more are available for most concerts. For further information, contact Skylar Robles at (520) 620-9169 or srobles@tucsonsymphony.org.
All complimentary ticket vouchers or gift certificates must be redeemed in person at the TSO Box Office, or at the performance.
We love children. When it comes to bringing children to the symphony we defer to the judgement of their parents and/or guardians. All children under the age of 18 are eligible to receive a 50% discount on individual, advance-sale, subscription and single-ticket prices (excluding Specials and premium seating). Child tickets can be purchased online, over the phone, or in person
If your tickets are being held at Will Call, you can either pick them up in advance of the performance at the Box Office during regular business hours OR you can pick them up at the performance venue will call window beginning 90 minutes prior to your performance.
Yes, when you make your purchase be sure to specify the mailing address. Many of our patrons have different addresses during the summer months, and we are happy to accommodate them.
Tickets for individual performances are normally mailed within 10 business days after your ticket order is received. In the case of orders received 10 or fewer business days before a concert, tickets can be delivered by email or will be available at the performance venue’s Will Call window beginning 90 minutes prior to the performance.
Subscription tickets are mailed in early August. Subscription tickets purchased after the initial mailing will be sent within 2 weeks of the order date; subscription tickets purchased less than 10 business days before the first concert will be held at Will Call.
- By Phone: Call the TSO Box Office at (520) 882-8585.
- Online: Tickets to TSO concerts may be purchased online at http://www.tucsonsymphony.org. For your convenience, you may use your online Account Manager to stay organized and keep track of all your ticket purchases
- In Person: The TSO Box Office is located at the Tucson Symphony Center, 2175 N. 6th Avenue (one block south of Grant Road). Walk-up tickets are available at each concert venue beginning 90 minutes prior to the scheduled performance.
- Methods of Payment: The TSO Box Office accepts cash, check and credit cards (Visa, MasterCard, Discover and American Express).
You can exchange your tickets for another performance within your series, or to a Classic or SuperPops! performance, give them away to a friend, or, if you’re a subscriber, you may be able to turn them in for tax credit. Call the Box Office for details (520)882-8585.
Misplaced your tickets? Call or visit the TSO Box Office and we will replace them at no charge! We will also replace them on the day of the concert at the concert venue.
Yes, but your exchange will be subject to a $5.00 per ticket exchange fee. Some restrictions apply.
- In person bring your tickets to exchange in person at the TSO Box Office, 2175 N. 6th Ave. during scheduled Box Office hours.
- By phone at (520) 882-8585 during scheduled Box Office hours.
- Online by logging into your subscriber account and using Account Manager online, you can exchange tickets, turn your tickets in for a tax credit (donate), and even forward tickets to a friend!
- Tickets must be exchanged 48 hours prior to performances. Refer to tucsonsymphony.org or call the Box Office for changes in hours due to holiday or concert schedules.
It is not necessary for you to return your unused tickets to the Box Office. After an exchange is completed, simply throw your old tickets away!
- Guaranteed Reserved Seats
Full and winter series subscribers receive priority for the best reserved seats available. Know exactly where your seats are from year to year! - Discounts on Single Tickets:
Subscribers can buy most tickets to subscription series concerts at a discount over the single-event price. Discounts may not apply to all seats and some programs may be excluded. Restrictions apply. - Concert Specials:
Subscribers can purchase Specials when they order a subscription, long before tickets go on sale to the public, always securing the best seats. - Subscriber Courtesy Month:
Subscribers receive the first chance to purchase the best seats to any TSO concerts performed during the season before tickets go on sale to the general public! During this month, you may purchase or exchange tickets to any of the great TSO performances and/or redeem your Flex Pass vouchers. - 100% Season-Ticket Refunds:
If you are unable to attend the series you have purchased, return your tickets 2 weeks before the first concert in the series and you can get a 100% refund for the entire series (service fees excluded). - Flexible Ticket Exchanges:
As a subscriber, you may exchange tickets for many other performances at no extra charge. Exchanges are limited by venue and series purchased. While there are no exchange fees, upgrade fees may apply. Excludes Specials. - Can’t make your concert and don’t want to exchange your tickets or cannot find a friend to use them? Get tax credit!
Turn your subscription tickets into the Box Office up to 24 hours prior to a performance and receive a tax-deductible receipt. Another music-lover will then have a chance to hear the TSO. Single tickets and specials are not eligible for the tax-deduction program. Donated tickets do not count toward calculation of donor level benefits.
A subscription is a discounted package of all the concerts in a series. Subscribers value the best seats and fabulous customer service at the deepest discount. Some flexible subscription packages are also available, usually after the season has been announced for several months.
Classic series concerts at Tucson Music Hall feature the full orchestra, prominent guest artists, and often the TSO Chorus. Complimentary “Concert Comments” with the conductor and guest artist take place one hour before the performance and give insight into what you’re about to hear.
Dynamic entertainers from jazz, pop, and more play a variety of music with the Tucson Symphony Orchestra in the Pops at TSO series. You’ll come out of Tucson Music Hall singing and you’ll want to see them all!
Our MasterWorks series brings you vibrant performances in an intimate setting. Our MasterWorks concerts are presented at Catalina Foothills High School. The venue features plenty of free parking and is conveniently located for our Foothills and Oro Valley patrons. Complimentary “Concert Comments” with the conductor and guest artist take place one hour before the performance and give insight into what you’re about to hear.
If you have any other questions or suggestions, please feel free to call us or stop by the
Patron Services table in the lobby on concert nights. Enjoy the season!