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FAQ Heading

I’ve never been to the Symphony before. What should I know before I go?

• Dress: Wear whatever makes you feel comfortable.
• Concert Courtesies: Please remember to turn off all cellphones and other electronic devices during the performance.
• Late Arrival: If you arrive late, you will be seated by the TSO ushers following the completion of the first work on the program or at another predetermined interval.
• Prohibited Items: The Linda Ronstadt Music Hall and Leo Rich Theater are controlled by the security and building policies of the Tucson Convention Center. TCC venues have a clear bag policy. The largest non-clear bag allowed is a 8″ × 5″ clutch. All other bags must be clear, no larger than 14″ × 16″. Bags with backpack straps are not permitted. Bags used to transport medical and childcare equipment are allowed exceptions to this rule. All bags are subject to search prior to entry. Outside food and beverages are not permitted.

I’m hearing impaired. Do you offer assisted listening devices?

A volume-controllable headset system is available at The Linda Ronstadt Music Hall for hearing-impaired patrons. Headsets are available in the Main Lobby at no charge on a first-come, first-served basis. A driver’s license or credit card is held as a deposit until the headset is returned.

Are kids allowed?

We offer many family-friendly concerts at the TSO that are perfect for kids and their families. Our Classic and Masterworks concerts are best suited for kids 5 and up. Unsure if a concert is a good fit for your family? Give us a call!

Where can I buy tickets the day of a concert?

Tickets are available for purchase online up until 2 hours prior to a performance. If you are unable to purchase tickets online, you can purchase them at the venue box office beginning 90 minutes prior to a performance.

I lost an item at a concert — do you have a lost and found?

Please contact the TSO House Manager immediately following the performance, or call the TSO Box Office at 520.882.8585 during normal box office hours to check if an item was found by a TSO usher. If your item was found by TCC security, call the Tucson Convention Center at 520.837.4770.