Frequently Asked Questions

Welcome, we’re thrilled to have you! Check out our First-Timers Guide to the TSO that explains what to expect at your first concert.

We offer many family-friendly concerts at the TSO that are perfect for kids and their families. Our Classic and Masterworks concerts are best suited for kids 5 and up. Unsure if a concert is a good fit for your family? Give us a call!

Please contact the TSO House Manager immediately following the performance, or call the TSO Box Office at 520.882.8585 during normal box office hours to check if an item was found by a TSO usher. If your item was found by TCC security, call the Tucson Convention Center at 520.837.4770.

For the best parking information, please visit the individual venue pages.

• Linda Ronstadt Music Hall
• Catalina Foothills High School
• Tucson Symphony Center

Since space in assembly areas is limited, try to limit the belongings you bring with you to the most necessary items.

If you bring electronic devices that make noise, set them to silent or turn them off during the performance. (And if you turn the sounds back on during intermission, remember to change them back for the second half!)

Tucson Convention Center venues (Linda Ronstadt Music Hall, Leo Rich Theater and Tucson Arena) have a clear bag policy. The largest non-clear bag allowed is a 8″ × 5″ clutch. All other bags must be clear, no larger than 14″ × 16″. Bags with backpack straps are not permitted. Bags used to transport medical and childcare equipment are allowed exceptions to this rule.

These things can happen to anyone: sometimes you have a coughing fit, sometimes you need to use the restroom, or sometimes you just get overwhelmed.

Whatever the reason, if you need to get up during a performance, please make your way to the nearest exit door into the lobby. If you need help finding a restroom or a quiet spot, gesture to an usher for assistance. If you are (or someone in your party is) experiencing a medical emergency, tell an usher so that assistance can be provided quickly.

Once you are ready to return to the concert, wait for an usher to let you in at a time that will cause minimal disturbance to the performance. For some concerts that have long, continuous passages of music, this could mean waiting patiently for a bit of time, sometimes until intermission or until the end of a piece of music.

If an usher directs you to return into a performance during a short break, you may be asked to sit in an available seat nearer to the entrance instead of your assigned seat to minimize interruption. If there is an intermission after you return, feel welcome to return to your assigned seat after intermission.

The TSO is committed to making its concerts accessible to all who wish to enjoy live music. Seating areas for patrons in wheelchairs (and their companions) are available at all of our venues. For more detailed information please visit the individual venue pages.

• Linda Ronstadt Music Hall
• Catalina Foothills High School
• Tucson Symphony Center

A volume-controllable headset system is available at The Linda Ronstadt Music Hall and Leo Rich Theater for hearing-impaired patrons. Headsets are available in the Main Lobby at no charge on a first-come, first-served basis. A driver’s license or credit card is held as a deposit until the headset is returned.

Catalina Foothills High School and Tucson Symphony Center do not offer assisted-listening devices. Please inquire about assisted listening at other venues.

• Online: Tickets to TSO concerts may be purchased online from this website
• By Phone: Call the TSO Box Office at 520.882.8585.
• In Person: The TSO Box Office is located at the Tucson Symphony Center, 2175 North 6^th Avenue (one block south of Grant Road). Walk-up tickets are available at each concert venue beginning 90 minutes prior to the scheduled performance.
• Methods of Payment: The TSO Box Office accepts cash, check and credit cards (Visa, MasterCard, Discover and American Express).

• Electronic tickets:
  • If you buy online, the default choice is electronic tickets. Your phone is your ticket! Log into your account from your phone, and the ticket will appear on screen. If you buy from the box office, we can send a text message with your ticket.
  • If you like, you can add electronic tickets to Apple Wallet or Google Wallet.
  • Please note that screenshots of electronic tickets are not valid, since the ticket uses Ticketmaster Safetix technology, which changes the barcode every 15 seconds. This technology helps us avoid fraud and counterfeiting.
  • If you have technical trouble at the venue, approach the box office windows or desk for assistance.
• Will Call tickets:
  • If you request will call, your tickets will be available at the venue box office starting 90 minutes before each performance. If you would like to pick up will call tickets far in advance, visit the box office at 2175 North 6th Avenue during business hours.
• Mailed tickets:
  • If you request mailed tickets during the same season the event is happening, the tickets will be mailed within 5 days of the order. If you buy subscription tickets in advance, the tickets will be mailed in August. If your seasonal residence or travel plans change, let the box office know the best address for an August delivery.
  • Mail delivery is not available later than two weeks before an event.

• If you have electronic tickets, you can transfer some of the tickets directly to your friend.
• If you have paper tickets, approach the box office on your way into the venue. Let us know the names of the persons who will pick them up, and let your friends know to ask for their tickets at the will call window or desk.
• Latecomers may miss the first piece on the program, but the ushers will help latecomers into the hall at the most appropriate time.

If your tickets are being held at will call, they will be available at the box office window or desk beginning 90 minutes prior to your performance. Ask for the tickets being held under the name you requested. If you would like to pick up a larger quantity of tickets, visit the box office during office hours and request to pick up any tickets waiting for future performances.

• Sometimes the price you pay exceeds the face price of your ticket.
• Tickets for concerts at Tucson Convention Center venues are subject to a $1–2 facility user fee, in compliance with City of Tucson Ordinances Nos. 8559 and 10688. This facility user fee is unavoidable.
• Tickets purchased online or by phone are subject to service and order processing charges that vary based on the type and price of ticket purchased. Subscription packages generally have the lowest service charges and individual events have the largest service charges, but a portion of the service fees will scale based on price. These charges offset the costs of ticketing software, credit card processing, ticket handling, shipping and support.
• If you buy tickets offered from a reseller, the reseller will set the price and may retain some or all of the service charges. We recommend only buying authorized resale tickets available through ticketmaster.com, since we cannot verify tickets purchased from other resellers.
• In-person purchases at the box office will waive all service charges except the portion toward credit card processing. In-person purchases paid by cash or check will have all service charges discounted to zero.
• Ticket prices are always subject to change due to demand. Tickets purchased at the venue just before a performance begins are usually higher priced than tickets purchased in advance.

A subscription is a discounted package of all the concerts in a series. Subscribers value the best seats and fabulous customer service at the deepest discount. Some flexible subscription packages are also available.

We currently offer 4- to 8-concert Classic subscriptions, 5- and 3-concert Masterworks subscriptions, 4-concert TSO Up Close subscription, and flexible Create Your Own subscriptions starting at 3 concerts!

Absolutely! Subscribers get:

• Guaranteed Reserved Seats (for series subscriptions only): Full and partial series subscribers receive priority for the best reserved seats available. Know exactly where your seats are from year to year!
• Discounts on Single Tickets: Subscribers can buy most tickets to subscription series concerts at a discount over the single-event price. Discounts may not apply to all seats and some programs may be excluded. Restrictions apply.
• Concert Specials: Subscribers can purchase Specials when they order a subscription, long before tickets go on sale to the public, always securing the best seats.
• Subscriber Courtesy Month: Subscribers receive the first chance to purchase the best seats to any TSO concerts performed during the season before tickets go on sale to the general public! During this month, you may purchase or exchange tickets to any of the great TSO performances.
• 100% Season-Ticket Refunds:If you are unable to attend the series you have purchased, return your tickets 2 weeks before the first concert in the series and you can get a 100% refund for the entire series (service fees excluded).
• Flexible Ticket Exchanges: As a subscriber, you may exchange tickets for many other performances at no extra charge. Exchanges are limited by venue and series purchased. While there are no exchange fees, upgrade fees may apply. Some Special Events may be excluded.
• Donate Tickets: Can’t make your concert and don’t want to exchange your tickets or cannot find a friend to use them? Donate your tickets back to TSO! Up to 24 hours prior to a performance, donate your tickets online using TSO Account Manager, or notify the box office by phone that you’d like to donate tickets and receive a tax-deductible receipt. Another music-lover will then have a chance to hear the TSO. Donated tickets do not count toward calculation of donor level benefits.

Tickets are available for purchase online up until 2 hours prior to a performance. If you are unable to purchase tickets online, you can purchase them at the venue box office beginning 90 minutes prior to a performance.

• Subscription packages usually offer the most generous regular discount.
• Other discount offers may be available. Sign up for emails and follow us on social media to see special offers you may not find other places!
• For most concerts, a discount is offered for children under 18, students with valid ID, and active-duty military personnel with valid ID. Discounts vary, but are usually 50% off the full-price ticket.
• For most concerts, a discount is available for groups of 10 or more tickets. Discounts vary, but are usually 10% off for a group of 10 and 20% off for a group of 25. Email the box office to inquire about group discounts.
• Rush tickets for students with ID and children under 18 are available at most Classic series concerts at the Linda Ronstadt Music Hall. Prices are usually 50% off the lowest-priced ticket available, available toward any available seat. One discount is permitted per valid student ID. Call the box office the Wednesday on concert weeks to confirm the availability of student rush tickets for the weekend’s concerts.

Yes! Discounts for groups of 10 or more are available for most concerts. Please email the box office or call 520.882.8585 for more information.

Yes! Subject to availability, student rush tickets are available for Classic series concerts to students with ID and children under 18 when the box office windows open at the venue. Prices are usually half price of the lowest-priced ticket available, available toward any available seat. One discount is permitted per valid student ID. Call the box office at 520.882.8585 after Wednesday on concert weeks to confirm student rush ticket availability.

Absolutely! TSO gift certificates make great gifts and are available throughout the year for any concert. Gift Certificate Details

• Yes! If you are a subscriber, we have a generous exchange policy. Most concerts can be exchanged for most other concerts during the same season at the same venue, and sometimes even to concerts at other venues. You only pay the difference in price (if any) to make an exchange. If you don’t have subscription tickets, exchanges may be available, but may be subject to service charges. As the end of each season approaches, the events available to exchange into may become very limited.
• Exchanges can be made online, by phone, or in person.
• You can also transfer your tickets to a friend: use the transfer function online and your friend will receive the tickets by text or email!
• If you’re a subscriber — you can donate your tickets back to the TSO and we’ll recognize the value as a contribution. Manage your tickets on TSO Account Manager and select “Donate,” or call the box office at 520.882.8585.